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Contact Us

    We’re TW Drainage

    At TW Drainage, we provide high quality drainage, plumbing and groundwork services to both businesses and home customers. With callouts available 24 hours a day, 7 days a week through our emergency service, our mission statement is to solve any problem you might have. After years of experience with plumbing and drainage, we have equipped our teams to handle any issue quickly, efficiently, and with a high level of professionalism.

    We believe our attention to detail is the basis of our success. We put our customers first and our aim is to perform on-time and in-budget – every time.

    We are committed to providing an outstanding service, regardless of what may be involved, and if we can’t do it, the chances are it can’t be done. Our engineers are trained to the highest industry standards in their respective trades and we use the latest technology to ensure that we can always provide a solution, and that you receive the best service possible.

    We strive to ensure every job we do is our very best. We know how important it is to have confidence in those who work in and around your home, which is why all of our operatives are DBS checked (the Disclosure and Baring Service), and will be carrying a photographic identification card. All our staff will attend your property wearing clean company uniforms and in a company-signed vehicle. All our operatives have their driving license regularly checked with the DVLA and are fully insured, and all carry public liability insurance by law to meet with regulations.

     

     

    Our Team

    Drainage Drainage
    Groundwork Groundwork
    Plumbing Plumbing

    TW Drainage HQ

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    Tommy

    Managing Director

    As the founder of TW Drainage, I have taken the company from sole trader status to a successful enterprise and employer in under nine years. Both on and off the road we have created an excellent atmosphere and I look forward to the future within this firm. With a new system in place we are now in a position to continue to grow. The future is looking bright!

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    Billy

    Operations Director

    I joined the company in 2011, and in that time have seen the company grow from a few members of staff with a couple of vans into the established business it is today. My role involves ensuring the day to day running of the business is as smooth as it can be, and each department is running in a functional manner. The company would be nothing without the people that work here, and I’m proud to be part of the team that has helped the company reach the pinnacle within our sector. I’m excited to see what the future holds and where TWD will find itself in the coming years.

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    Emma

    Director

    Tom and I began trading as TW Drainage in 2009, over the years the company has gone from strength to strength and we now have a fantastic team with us.  I currently oversee all aspects of health and safety, HR and accounts.  I’m proud of what we have achieved and look forward to seeing what the future holds.

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    Anthony

    Operations Manager

    My Name is Anthony Hatcher, I have been working for the firm since early 2016. I manage the maintenance and groundwork departments. I can honestly say that this is the best company that I’ve worked for in my working life. We have a good team of office and field staff that make it easy to enjoy working here and give the best service to our customers.

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    Nick

    Drainage Manager

    Hi my name is Nick Anderson, I have been with the firm since day one, this makes me one of the lucky ones to have witnessed it grow into the excellent firm it is today. I love working for TWD because it’s friendly, busy and a hardworking company where new challenges are overcome daily. #jobforlife

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    ‘Fish’

    Drainage Manager

    I have seen this firm go from strength to strength. Having been here since day one, I have seen all stages of the firms progression with customer relations and quailty workmanship at the heart of everything we do. I manage the responsive drainage engineers, moulding and teaching them the TWD way, I also carry out site inspections and liaise with the office for quoting and planning on major repairs and maintenance. Fish is TWD through and through!

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    Lou

    Operations Supervisor

    I joined TW Drainage at the start of 2017, managing the daily intake of work in the plumbing, groundwork, repairs and complaints department. Helping to quote and price all of the extensive drainage repairs, plumbing and groundworks, liaising with our clients to ensure all jobs are complete on time and to the highest standard possible. As part of the 4 out-of-hours co-ordinators, I have the responsibilty of managing the operations for one week in a month. I’m also part of the social media and marketing teams, including running the background for this website; I hope you’re enjoying it!

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    Phil

    Purchasing Manager

    I have worked for the firm since 2011, I was made redundant and Tom was in need of some help. My duties include buying in materials, helping out with deliveries and keeping an eye on stock. It’s vital that Tom has someone he can trust, being his dad fits the bill.

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    Gill

    Accounts Manager

    Hi, my name is Gillian Ward, I joined TW Drainage in 2014 – I work in the accounts department within a small team, covering all aspects of finance. I feel very lucky to work with some great people who make coming to work a pleasure!

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    Laura

    Accountant

    I started working for the firm in 2019 and work within a small team of 3 in the accounts department, supporting all aspects of the finance function within the company. I enjoy working for TWD as there’s an excellent atmosphere within the office and I have a great working and personal relationship with my colleagues, which makes it a joy to come to work everyday.

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    Sacha

    HR Advisor

    I started working at TWD in November 2019 as a HR advisor, helping to create a fantastic environment for our employees to work and excel in their departments. The fundimenals of what TWD stand for make this a great place to impliment different systems within our infrastructure to help our staff grow within the industry, as well as making TWD a brilliant place to work!

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    Debbie

    Admin Team Leader

    I’ve worked at TWD since 2018. I manage the daily updates for all jobs completed throughout every trade, working between intricate client systems to ensure all reports are finalised and in the clients hands on time. Having worked in the repairs and maintenance industry for 20 years, the knowledge and understanding of how our clients work is imperitive to TWDs success and passing this onto the teams is part of what makes our service as diligent and thorough as ever.

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    Stacie

    Senior Planner

    I started working for TW Drainage in 2016.  I currently manage the day-to-day work in the drainage department, working closely with all of our clients to ensure targets are met on time and to the highest standard possible. As part of the 4 out-of-hours co-ordinators, I have the responsibilty of managing the operations for one week in a month. It is a great pleasure to work for TW Drainage!

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    Amy

    Administrator

    Hi, I’m Amy and I started working for TWD in early 2021. I am part of the admit team, keeping the clients up to date with hundreds of job updates daily. Working across numerous client systems, as well as helping liaise with our clients with regards to ongoing works, customer queries and general customer service. Amy is one of our most professional and efficient members of office staff, with years of experience leading successful teams in previous roles, she is the perfect fit for the TWD family.

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    James

    Administrator

    I have worked at TWD since January 2020 within the planning team, helping with the day-to-day management of responsive drainage jobs. Speaking with our existing customers, as well as selling our services to new clientele on a daily basis to maintain positive customer relationships is key in my role. Working within an energetic planning team who push me to be the best I can is definitely one of the best aspects of this role.