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About us

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We’re TW Drainage and our focus is you. We strive to ensure every job we do is our very best. We know how important it is to have confidence in those who work in and around your home which is why all of our operatives are DBS checked (the Disclosure and Baring Service), and all will be carrying a photographic identification card. All our staff will attend your property wearing clean company uniforms and in a company signed vehicle. All our operatives have their driving license regularly checked with the DVLA and are fully insured, and all carry public liability insurance by law to meet with regulations.

Our pricing is clear, honest and easy to understand. We believe our £60 fixed call-out fee for drainage emergencies offers fantastic value for money which will be hard to beat. That cost covers the first hour, any day of the week, regardless of the time. Nearly all drainage emergencies are resolved within an hour. We can usually tell if a job is likely to take longer than an hour and will promise to keep you informed.

We believe our attention to detail is the basis of our success. We put our customers first and our aim is to perform on-time and in-budget – every time.

We are committed to providing an outstanding service, regardless of what may be involved. If we can’t do it, the chances are it can’t be done. Our engineers are trained to the highest industry standards in their respective trades and we use the latest technology to ensure you receive the best service possible.